Frequently Asked Questions
Feel free to call with any other specific questions.
What conditions do you treat?
We treat a variety of conditions throughout the entire body. This includes pelvic health (women, men, and children), sports injuries, work injuries, post-surgical, pre-hab (before surgery rehabilitation), new strains, chronic aches and pains, general deconditioning/fall prevention, stroke rehab, and balance/dizziness.
Don't see your condition listed here? Please contact us to ask specifically.
What types of health insurance do you accept?
We accept most insurance offered in the area including Medicare, Tricare, TriWest, Blue Cross Blue Shield, Aetna, United HealthCare, Ambetter, Cigna, and more. We also have a self pay option for those without insurance or with adult Medicaid (therapy is not a covered service unless you are pregnant).
Please call us and we can confirm your insurance.
Do I need a Doctor’s referral?
Yes. Missouri is a limited direct access state. This means if you have a new condition, you will need a provider's order (this can be from a doctor, nurse practitioner, midwife, or physician's assistant).
If you are an existing patient, please contact our clinic to ask about your situation.
What are your hours?
We are open Monday - Wednesday and Friday from 8am - 5pm. We are closed on Thursday.
What will my first appointment be like (non-pelvic health)?
There will be paperwork to fill out (so either come 15 minutes early or fill it out ahead of time). Your therapist will review your paperwork and then bring you back for your initial evaluation (60 minutes). The exact format of the eval will depend on why you are coming. She will ask a lot of questions, measure your strength and range of motion, and have you perform different movements and functional tests. The two of you will discuss the eval findings and come up with a plan (including what exercises to do at home and how often to come back).
What will my first appointment be like (pelvic health)?
You will need to fill out paperwork (see next question). Your questions will include your current symptoms and history with sexual health, bladder and bowel health, surgical and medical history, as well as injuries and pregnancy/deliveries. Jen is a licensed physical therapist who has specialized training in pelvic health conditions. You will be taken to a private treatment room. You may bring someone with you if you wish. She will do a review of your medical history and current symptoms, functional/movement examination, an internal pelvic floor examination (unless contraindicated) performed vaginally or rectally to see how pelvic floor muscles are functioning (pelvic floor muscles are inside your pelvis), have a conversation about your goals for physical therapy, answer any questions you have, and develop a treatment plan that is evidence-based, holistic, and individualized to address your goals.
*NOTE: We understand the sensitive nature of this evaluation and the topics discussed. Jen will discuss your comfort level at your evaluation. YOU are in charge of what happens to YOUR body during YOUR evaluation/treatments.
What paperwork will I need to fill out?
Bring a list of your current medications (including drug name, dosage, and frequency). We can make a copy of the list for you. You will need to fill out miscellaneous personal information (name, date of birth, insurance information), medical history, surgical history, why you are coming (injury, chronic pain, etc.), and your current symptoms (what makes it better, what makes it worse, what is activities are more difficult to do now, etc.).
What do I wear?
Wear something comfortable that you can move in. Depending on what you are coming for, your therapist may need to be able to move clothing to get a better look at your skin and joints. If you are coming from work, you are more than welcome to bring a change of clothes and change once you get here.